Start Treating Employees Like Customers

Here is a novel idea many employers might want to begin implementing: start treating your employees like customers. Why? Because it can save money. I recently came across this article explaining how Genentech has begun developing apps to help make its sales force more productive. One problem area identified by the company was that sales [...]

Am I — and Your CFO — to Blame for Spiraling Health Care Costs?

Earlier today I had the opportunity to deliver the closing keynote presentation at the Alabama Hospitals Associations' Annual Leadership Conference. Before my talk, I had the great pleasure of listening to Bill Ward, the director of the Master Health Administration Degree at the Johns Hopkins University's Bloomberg School of Public Health. At one point, Bill brought [...]