Don’t Close Your Mind: Always Question Your Assumptions

“We’re going to have to make a lot of different assumptions,” says the head of one large publishing house in this article discussing the imminent demise of Border’s — one of the world’s large bookstores. The individual is, of course, correct but the real question is why he (or she) didn’t begin questioning his assumptions [...]

Roll-Over — Or Is It Roll-Under — and Unlearn

Years ago, I recall one of the more hotly contested issues among the readers of "Dear Abby" (or, perhaps, it was Ann Landers) was the issue of whether toilet paper should be rolled over the top or the bottom. Personally, I have my own preference but I'm a firm believer that in order to stay [...]

Change Your Situation? Change Your Answer to This Question

If you want to change your situation, change your answer to this question: Am I in charge of this situation or is this situation in charge of me?

Knowledge Can Kill: Unlearn or Die

“The most necessary part of learning is unlearning our errors.” — Zeno Question: Estimate the number of people you expect to die in the United States from the following causes over the course of the following year:  1. Homicides   _____          or            Suicides           _____  2. Floods         _____          or            [...]

Do You Live in (a) Detroit?

I don't mean do you physically live in Detroit. Instead, I mean do you and your business live in an environment where you're surrounded by like-minded individuals. Living with — and around — people who think the same as you can be comforting but it can also be very dangerous. The fact that the "Big [...]

Practice Imperfection

"Practice makes perfect." It is a message ground into us from our earliest ages. There is nothing inherently wrong with the message. In fact, it is something I emphasize to my own children. It is, however, an incomplete idea. This is especially true in a field where absolute perfection can't be attained — a field [...]

Sweat the Small Stuff

This past February I wrote a post entitled Big Problems Don't Always Require Big Fixes. In a fascinating and informative TED talk Rory Sutherland has expanded upon this theme. If you have 12 minutes, I encourage you to watch the video.   If you don't have the time, the major piece of unlearning which society must [...]