Here is a novel idea many employers might want to begin implementing: start treating your employees like customers. Why? Because it can save money. I recently came across this article explaining how Genentech has begun developing apps to help make its sales force more productive. One problem area identified by the company was that sales [...]
Grow From Your Inexperience
March 8, 2010 By Leave a Comment
“Human beings, who are almost unique in having the ability to learn from the experiences of others, are also remarkable for their apparent disinclination to do so.” Douglas Adams Question: Which is the more likely scenario? A) Roger seemed happily married. He killed his wife. B) Roger seemed happily married. [...]
Unlearning the Doctor-Patient Relationship
August 13, 2009 By Leave a Comment
I recently wrote an article entitled "Social Networking: The Future of Health Care" for United Advantage– United Healthcare's quarterly newsletter. As a result, I have been invited by another large health insurer to come in and speak about how social networking will effect their industry. I have a great deal to say about the topic, [...]
Unlearning Knee, Back and Spinal Surgery
August 6, 2009 By Leave a Comment
"It is difficult to get a man to understand something when his salary depends on not understanding it." Upton Sinclair I really enjoy the above quote because there is so much truth to it. I was especially reminded of the quote after reading this article about the efficacy of spinal surgery in today's Wall Street Journal. According [...]
Unlearning Prediction
August 6, 2009 By Leave a Comment
"Those who have knowledge, don’t predict. Those who predict, don’t have knowledge.” Lao Tzu This famous quote was uttered over 2500 years ago and may strike some people as odd that, as a professional futurist, I have chosen to highlight it. My rationale is two-fold. First, as I have said many times before, the chief [...]
